Introducing your new Etihad Guest app, an all-new way of experiencing loyalty. Start exploring ways to earn and redeem miles with the help of our learning virtual assistant as you go. Keep track of your miles balance, use your miles on more than 300,000 hotels worldwide, or rent world-class car brands, or even treat yourself to 4000+ quality products at our Reward Shop. Best of all, you can earn and redeem miles with our miles on the go partners when you link up to 5 UAE Visa payment cards on your Etihad Guest app and spend using your linked card. Earn 1 Guest miles and 1 Tier mile for every AED 3 you spend across all miles on the go partners or redeem miles to receive your cashback onto your Visa card and still earn one Tier Mile for every AED 3 spent.
Steps:
1. Download the app
2. Link your Visa payment card. Click here to learn how it works.
3. Spend using your linked card
4. Want to pay with miles? Turn on your app notifications
5. Click here to explore more about Miles on the Go.
What your app can do
Miles on the go partners
Didn’t earn any miles in the past 40 days?
You can request that they be credited up to six months later from transactions with our Miles on the Go partners.
Frequently Asked Questions
ETIHAD GUEST MOBILE APP
Etihad Guest mobile app
1. How do I download the Etihad Guest app?
Download the app from the Google Play store on Android and or the App store on iOS.
2. How can I check the version of the app I am using?
Click on the ‘More info’ link – you’ll find this on the login page. It will show you the version of the app you’re using, and from here you can read our privacy policy and terms and conditions.
3. I forgot my password, how do I reset it?
Tap ‘Forgot Password’ on the login page and enter your details. We’ll email you a link to reset your password. Click the link and follow the instructions. When you’ve selected a new password and clicked ‘Submit’, you’ll be redirected to the login page. You can now log in with your new password.
4. How do I change my password?
Log in to the app, click ‘My Account’ and select ‘Change my password’. Complete the mandatory fields and click on ‘Submit’. Enter your details, select a new password and click ‘Submit’. You’ll see a confirmation message when your password has been changed.
5. I am unable to log in to the app. Why is my account locked?
Your account may be locked if you’ve entered the wrong login details – this is to keep your personal data safe. Reset your password or email us for help at guest@etihadguest.com.
6. Do I need to be an Etihad Guest member to use the app?
If you’re an Etihad Guest member, you can log in to the app to see your account information, miles balance and transaction history. You can also link your UAE issued Visa payment card to earn and redeem miles in real time at Yas Mall and World Trade Centre Mall in Abu Dhabi, as well as Al Jimi Mall in Al Ain.
You can still use the app even if you’re not an Etihad Guest member. See our latest offers based on your location, apply for an Etihad payment card with our partner banks and find out more about earning and redeeming miles. You can also use our live chat bot to learn more about the Etihad Guest programme.
7. I logged into the app but I haven’t received a One Time Password
A One Time Password is sent to your registered email address – remember to check your junk or spam folder. If you still haven’t received the OTP, you can email our customer support team on guest@etihadguest.com.
8. How do I turn app notifications on or off?
Log in into the app, click ‘My Account’ and select ‘Notifications’ tile. Turn notifications on or off and click ‘Save’.
9. Can I see transactions that are more than one year old?
In the app, you can see transactions for the last 12 months. To view earlier transactions, please log in to your account at etihadguest.com.
10. What can the chatbot help with?
Our friendly chatbot can help with questions about your account, profile, transaction history and our latest offers.
11. How can I change my email address on the app?
Log in to the app, click ‘My Account’ and select ‘Personal Information’. Change your email address and click ‘Save’. We’ll send a One Time Password to your new email address to confirm the change. Enter the OTP and click ‘Submit’.
12. Where can I see my rewards?
Simply log in to the app and click ‘Explore’.
13. Is the Etihad Guest mobile app free?
Yes, the Etihad Guest mobile app is free to download and use.
Miles on the Go
Miles on the Go
1. How do I use Miles on the go?
Download the Etihad Guest App and log in. Click ‘Card Store’ and link your UAE Visa credit card to your account.
2. Which credit cards are accepted?
All valid, UAE issued Visa cards are eligible, with the exception of gift cards. We are working to make international cards available in the future.
3. What if my card is cancelled or expired?
Your previous purchases and miles will still be credited but for future transactions, you’ll need to link a new card.
4. Are there any fees for linking a card?
No, there are no fees for linking your card and no extra fees during any transaction.
5. How can I refund a transaction?
The transaction will need to be refunded on the linked card that you have used for the purchase.
6. What happens if I return something I’ve bought with Miles on the go?
If you have selected to pay using miles, your miles will not be refunded but you may get cash back from the merchant.
If you have selected to earn miles, those miles will be re-calculated and the correct number of miles will be credited your account.
7. How do I redeem or earn miles?
Once you have linked your card, go to any of the merchants in the Offer section of the app and make a purchase above AED 50. You will receive a notification asking you whether you like to redeem or earn the miles for that purchase.
8. Why didn’t I receive a notification?
Notifications sometimes take a few days. To receive notifications, make sure that you have enabled notifications on your device.
If you haven’t received a notification, please email guest@etihadguest.com. Include a copy of the receipt, your Etihad Guest number and the last four digits of your card.
9. When will I receive the miles I’ve earned?
You will receive your miles within a few days.
10. How long does it take to get my cash back after a redemption?
A miles redemption transaction will debit your miles instantly, and your credit card will be debited within a few days.
11. How do I stop using Miles on the go?
Log in to your app and delete all the linked cards.
Miles on the go Malls
Miles on the go Malls
What do I need to do to earn Etihad Guest miles with Aldar?
Download the Etihad Guest app and link up to 5 UAE issued Visa Payment cards to your Etihad Guest account, and swipe your registered payment card in any terminal in Yas Mall, World Trade Center Mall (WTC) or Al Jimi Mall.
You will earn 1 Etihad Guest mile and 1 Tier Mile, contributing to your Tier status, for every AED 3 spent above AED 50.
Where can I earn Etihad Guest miles with Aldar Malls?
You can earn both Etihad Guest miles and Tier miles which contribute to your Tier status in any store in Yas Mall, WTC and Al Jimi Mall, collectively comprising over 650 retailers.
How can I choose to redeem my Etihad Guest miles in Aldar Malls instead of earning miles?
If you have enough Etihad Guest miles in your account at the time of purchase, you will be prompted with a push notification to redeem your Etihad Guest miles instead of earning them. To redeem your miles, your push notifications must be on to allow you to select the redemption option.
You will still earn 1 Tier mile for the value of every AED 3 spent above AED 50 contributing to your Tier status.
Are there any stores where I cannot earn or redeem my Etihad Guest miles in Aldar Malls?
You can earn of redeem your Etihad Guest miles in any of the 650 stores across Yas Mall, WTC Mall or Al Jimi Mall where you swipe your registered Visa Payment Card.
How many Tier miles will I earn?
You will earn 1 Tier mile per AED 3 spent on both accrual and redemption transactions.
Tier miles will be in awarded before the end of the following month after Etihad Guest miles have been awarded to or redeemed from your account.
Tier miles expire as per the Etihad Guest Tier levels noted on the Etihad Guest website.
Can I redeem my Tier miles?
Tier miles account toward your Tier level, and cannot be used to for redemption transactions.
How many miles can I earn or redeem in Aldar Malls?
You will earn 1 Etihad Guest mile and 1 Tier mile for every AED 3 spent on purchases above AED 50.
You can also earn Tier miles when redeeming your Etihad Guest miles for redemption transactions. You will earn 1 Tier mile for the value of every AED 3 above AED 50 contributing to your Tier status.
There is no limit to how many Etihad Guest miles you can earn or spend in a year, and you can earn a maximum of 20,000 Etihad Guest Tier miles within one calendar year from your first transaction.
How can I choose to redeem my Etihad Guest miles for a redemption transaction?
To redeem your Etihad Guest miles on a transaction, select the 'Redeem' option from the push notification within six (6) hours after the transaction was made. If you choose not to redeem your miles you will earn Etihad Guest miles for the transaction instead.
You will earn 1 Tier mile for the value of every AED 3 spent above AED 50, contributing to your Tier status.
Tier miles will be in awarded before the end of the following month after Etihad Guest miles have been awarded to or redeemed from your account.
Tier miles expire as per the Etihad Guest Tier levels noted on the Etihad Guest website.
How long does it take to get my cash back after redeeming my Etihad Guest miles on a redemption transaction?
The redeemed monetary transaction amount will be refunded onto your registered Visa card used within 14 days after your redemption is confirmed.
Can I make a partial redemption redeeming miles and cash on my purchase?
Redemption purchases must be made in full with Etihad Guest miles. You will receive a push notification giving you the option to redeem your miles if you have enough Etihad Guest miles in your account.
What happens if I want to return my purchase?
If you have returned your full purchase you will not earn Etihad Guest miles on this transaction. Partial refunds will earn a portion of the Etihad Guest miles and Tier miles.
Redemption transactions are not reversible and miles redeemed are not refundable.
How can I see my transaction details in the App?
Once logged in to the Etihad Guest app, you will be presented with the dashboard screen. Small text at the bottom indicates to “Swipe up to view transaction details”. By swiping the screen up you can see your transactions. By tapping on the “Filter” icon in the transaction screen you can filter your transaction by “Activity” and “Duration”.
Transactions made within one year will be displayed in the app. Transactions older than one year can be viewed when logging in to the Etihad Guest website.
How long will it take for miles to appear in my account?
Etihad Guest miles will be awarded within 24 hours for food and beverage, adventure activities and movie theaters, and 15 days for all other merchants, post Eligible Transaction.
Tier miles will be in awarded before the end of the following month after Etihad Guest miles have been awarded to or redeemed from your account.
Tier miles expire as per the Etihad Guest Tier levels noted on the Etihad Guest website.
What do I do if I don’t earn my Etihad Guest miles?
In case miles are not credited to your Etihad Guest account within a period of 40 days, fill the retro claim form for transactions within 6 months of purchase, submitting your membership number with a proof of purchase (receipt) made with your registered Visa card. The registration date of your Visa must be prior the date of purchase.
I have chosen to receive more offers from Aldar. What happens now?
If you have chosen to receive offers from Aldar you have provided consent to Etihad Guest to share your personal details and transactional information within Aldar Malls to Aldar.
Aldar will store your details as per their privacy policy, retaining your data to analyse customer behaviour and provide relevant offers to you on the contact details provided to Etihad Guest.
To remove consent, you can email guest@etihadguest.com or update your preferences in your Etihad Guest profile. Etihad Guest will cease to share your data with Aldar, and Aldar will refrain from communicating with you further.